Legal
Andromedasino Privacy Policy
How we collect, use and protect your personal information as a player with us in Canada.
You must be 19+ to play.
This Andromedasino privacy policy explains, in plain language, what personal information we collect from visitors and account holders, why we collect it, and the choices available to you. We treat the data you share with us as something we are responsible for safeguarding, not simply a byproduct of running a website. Wherever you are reading this from in Canada, the same principles apply to every interaction you have with our site.
We ask you to read this policy alongside our terms and our cookie policy, since together they describe how your account, your session and your data are handled across the site. If anything here is unclear, the sections below walk through collection, use, sharing, retention and your rights in turn.
What Information We Collect
When you create an account, browse our catalogue or get in touch with support, we gather certain categories of information. Some of this comes directly from you, such as your name, date of birth, email address and contact details entered during registration. Other information is collected automatically as you use the site, including technical data about your browser, device and the pages you visit.
We also keep records connected to your account activity, such as login history and preferences you set while using our services. This information helps us confirm who is accessing an account, keep the site secure and tailor basic settings like language. We do not collect more than is reasonably needed to operate the site and to meet the obligations described in this policy.
Account and Verification Details
Opening an account with us means sharing identifying details so we know who holds it. This typically includes your full name, birth date, address and a way to reach you, such as an email or phone number. These details let us correspond with you about your account, confirm eligibility to use the site and respond if you contact our support team.
We keep this information only as long as it serves a genuine purpose connected to your account or to obligations we must meet as an operator. If you have questions about what is held against your profile, our support channels are the right place to ask, and we aim to respond clearly and promptly once we receive your request.
Why We Use Your Data
We use the information collected from you to run your account, process the activity you choose to carry out on the site, and communicate with you about matters relevant to your experience with us. This includes confirming your identity, maintaining accurate records and letting you reach support when something needs attention.
We may also use contact details to send service messages or, where you have agreed to it, information about our bonus offers. You can change your communication preferences at any time, and we respect the choice you make about what you hear from us.
Read about responsible playSharing and Safeguarding Your Information
We do not sell personal information to third parties. Where data is shared, it is limited to what is necessary to deliver the service you expect, such as working with providers who support the technical operation of the site or who help us meet legal and administrative requirements. Any party we work with is expected to handle your data responsibly and only for the purpose it was shared.
We apply reasonable organisational and technical safeguards to protect the information we hold, and we review our practices as the site and its services evolve. No method of storing or transmitting data online is entirely without risk, which is why we encourage you to use a strong, unique password and to keep your login details private.
Cookies and Similar Technologies
Our site uses cookies and comparable technologies to remember basic preferences and to understand how pages are used. The specifics of what is stored, for how long, and how you can manage these settings are covered in full in our cookie policy, which we recommend reading alongside this page.
Managing cookie settings through your browser is always available to you, though disabling certain cookies may affect how smoothly parts of the site function. We keep this balance in mind when deciding which technologies are genuinely needed to operate the site well.
Your Choices and Rights
| Right | What it means for you |
|---|---|
| Access | Ask what personal information we hold about you |
| Correction | Request that inaccurate details on your account be updated |
| Communication preferences | Opt in or out of promotional messages at any time |
| Deletion request | Ask us to remove information no longer needed for a genuine purpose |
| Questions | Contact support for clarification on how your data is handled |
How to Reach Us About Privacy
If you want to exercise any of the choices above, or simply have a question about how your information is handled, our support team is the first point of contact. We aim to treat every privacy-related request with care and to explain our reasoning in clear terms rather than generic replies.
This policy may be updated from time to time to reflect changes in how the site operates. We encourage returning players to check this page periodically, alongside our terms, so you always know what currently applies to your account.
